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On the evening of May 13, the Jacksonville, Fla.-based VyStar Credit Union attempted to switch over to a new online and mobile banking platform. The brief outage, as explained to members, was planned to last for two days. As May 20 rolled around, seven days later, the $12.3 billion credit union’s 822,000 members still were offline and furious.
As of Friday morning there were more than 13,444 comments posted on the VyStar Facebook page about the outage. While many comments asked people to not take out their frustrations on branch or call center staff, most comments were more angry in tone. A small sample of the posts included:
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